Shipping policy

Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or public holidays.

If there is a delay due to high order volume or stock issues, we will contact you by email.

Shipping Rates & Delivery Time

United Kingdom (Domestic Shipping)

Shipping rates are calculated at checkout.

International Shipping

Delivery time varies by destination (usually 7–14 business days).

International shipping rates will appear at checkout.

The buyer is responsible for any customs/import duties.

Order Tracking

Once your order is shipped, you will receive a tracking number by email.

Tracking updates may take 24–48 hours to appear.

Shipping Address

Please ensure your address is correct at checkout.

We are not responsible for orders delivered to the wrong address provided by the customer.

Lost / Delayed Shipments

If your package is delayed or lost, please contact us at ivoryhorsesgroup@gmail.com

We will assist with tracking or filing a claim with the courier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours with a photo/video of the product and packaging.

We will arrange a replacement or refund.

Returns & Exchanges

Please refer to our Returns Policy for full details.

Shipping costs for returns are the customer’s responsibility unless the item is damaged or incorrect.

If you have any questions regarding shipping, please contact us at:
ivoryhorsesgroup@gmail.com
We aim to reply within 24 hours.